Incomplete delivery

Received your order but you still miss something? Does a product miss a specific part? Well, that's unfortunate!

Obviously, we want to sort this out as fast as we possibly can. Please contact us by email so that we can process your information swiftly and accurately. Get in touch with us at [email protected]. Please make sure to inform us what you miss and which product(s) it concerns. Next, to this, we want to start immediately. To start right away we would also like to receive the order number.

Incomplete delivery

Received your order incomplete? Does a product miss a specific part? We are sorry to hear that! Obviously, we want to sort this out as fast as we possibly can.

Missing a product from your order? Please contact us through our customer service. You can start a conversation with our chatbot Edwin. Edwin will forward you to one of our colleagues.

Does a product miss a specific part? In most cases, we are unfortunately unable to provide you with this specific part. In this case, we request you to apply a return request through our return portal. Our Returns Department will evaluate whether it is possible to provide the specific part. In other cases, you will be asked to return the parcel to us. For more information on the return process, click here.