Payment error

Having trouble making a payment or placing your order? Don’t worry—our team is here to help!

Payment deducted but order not confirmed?

If you’ve attempted to make a payment and the amount has been deducted from your bank account but your order hasn’t been processed, please get in touch with us by email. To help us resolve the issue as quickly as possible, it would be very helpful if you could include a photograph or screenshot of the payment details.

When taking a screenshot, ensure you cross out or blank out any private or unrelated information (such as other transactions shown in the same screenshot). This information enables our Customer Services team to efficiently verify your payment.

Slow payment processing

Please note that some payment methods, such as bank transfers, may take longer to process. Unfortunately, this can slightly delay the order processing time.

Payment not deducted and order not placed?

If your payment has not been deducted and your order isn’t showing as confirmed, it means we haven’t received your payment. No problem—you can easily and securely complete your order by signing back into your My Winparts account and picking up where you left off.

If you require further assistance, please don’t hesitate to contact Winparts Customer Services. We’d be delighted to help!